Singapore Banking Group UOB Appoints Susan Hwee as Head of Group Retail Succeeding Eddie Khoo Who is Appointed as Senior Advisor to UOB Vietnam, Lawrence Goh Succeeds Susan Hwee as Head of Group Technology and Operations (GTO)
27th July 2024 | Hong Kong
Singapore banking group UOB has announced the appointment of Susan Hwee as Head of Group Retail succeeding Eddie Khoo who is appointed as Senior Advisor to UOB Vietnam, with Lawrence Goh succeeding Susan Hwee as Head of Group Technology and Operations (GTO). Susan Hwee, Head of Group Retail – Ms Susan Hwee is a banking industry veteran with an extensive track record and more than 35 years of experience in technology and banking. She joined UOB in 2001 and in her current role as the Head of GTO, Ms Hwee spearheads initiatives to transform the Group’s digital and data architecture, and sets the global strategy and standards for technology, operations and information security for the Bank, including unifying the Group’s technology platform across its subsidiaries. She also championed the systems and operational integration of the Bank’s various acquisitions across ASEAN, the latest being integrating the Citigroup’s Consumer Banking businesses into UOB across the four countries in ASEAN. Ms Hwee is instrumental in the development and innovation of the Bank’s digital platform, UOB TMRW, which leverages technologies such as artificial intelligence and machine learning to drive digital acquisition and customer engagement for the Retail bank. In her new role as the Head of Group Retail, Ms Hwee will drive efforts to strengthen the Bank’s consumer banking franchise across the region through continual enhancement of UOB’s digital capabilities, expand product offerings and solutions, deepen customer engagements and relationships, and connect customers to opportunities across ASEAN. In particular, her deep expertise in technology and operations will accelerate the Bank’s efforts to embed artificial intelligence, drive digital acquisition, and uplift service level and customer engagements across the Bank’s enlarged customer base. Lawrence Goh, Head of GTO – Mr Lawrence Goh will be appointed as the Head of GTO, from 1 September 2024, taking over the role from Ms Hwee. He started his career at a global advisory firm and held various regional leadership positions in strategy and transformation, infrastructure consulting and security. Mr Goh has more than 30 years of IT experience across both corporate and consultancy roles. As the current Chief Operating Officer for GTO and the Head of Group Infrastructure Platform Services, Mr Goh oversees the strategic direction and day-to-day operations of UOB’s infrastructure and platform services across its global network in 19 countries. Mr Goh is also responsible for the development of the Bank’s technology strategy and has been instrumental in shaping the Bank’s technological investment and transformation. Mr Goh established the Bank’s first Test Centre of Excellence in 2018 to uplift testing quality, automation, efficiency, standards and consistency across the Bank to drive customer centricity and service excellence. In his new role, he will continue to drive innovation and technology adoption and advancement, to enhance operational efficiency across the Bank and support customer engagement and experiences. Eddie Khoo, Senior Advisor to UOB Vietnam – Mr Eddie Khoo joined UOB in 2005. He will retire from his role as Head of Group Retail, and assume the role of Senior Advisor to UOB Vietnam. Mr Khoo has been pivotal in growing UOB’s Group Retail business to the strong regional franchise the Bank has today, with a customer base of more than eight million. With an expanded network in ASEAN, the Bank grew from strength to strength, making headlines with notable partnerships offering unparalleled deals for its customers, reinforcing UOB’s leadership position in the cards space across the region, for both issuance and billings. With Citigroup’s Consumer Banking businesses fully integrated into UOB for Indonesia, Malaysia and Thailand, Vietnam is also progressing well towards its completion in 2025. Vietnam is a market with great potential and UOB Vietnam is imperative to strengthening the Bank’s regional franchise. Mr Khoo, with his wealth of experience in building and growing retail banking business, will support UOB Vietnam’s management team to chart and embed the Bank’s retail banking strategy in the country.
“ Singapore Banking Group UOB Appoints Susan Hwee as Head of Group Retail Succeeding Eddie Khoo Who is Appointed as Senior Advisor to UOB Vietnam, Lawrence Goh Succeeds Susan Hwee as Head of Group Technology and Operations (GTO) “
Wee Ee Cheong, Deputy Chairman & CEO, UOB: ”This management refresh is part of our ongoing efforts to strengthen UOB’s capabilities to serve our enlarged customer base across the region. With rapid digitalisation in our key markets, Susan’s experience is crucial to drive digital engagement strategies and uplift customer experience to better-serve their needs and preferences. Lawrence, as a seasoned IT leader, will continue to drive innovation and lead our technology transformation in our new phase of growth. Eddie has made invaluable contributions to our retail banking business. In his new role, he will continue to support our team to realise the potential of our retail franchise in Vietnam.”
Susan Hwee, Head of Group Retail – Ms Susan Hwee is a banking industry veteran with an extensive track record and more than 35 years of experience in technology and banking. She joined UOB in 2001 and in her current role as the Head of GTO, Ms Hwee spearheads initiatives to transform the Group’s digital and data architecture, and sets the global strategy and standards for technology, operations and information security for the Bank, including unifying the Group’s technology platform across its subsidiaries. She also championed the systems and operational integration of the Bank’s various acquisitions across ASEAN, the latest being integrating the Citigroup’s Consumer Banking businesses into UOB across the four countries in ASEAN. Ms Hwee is instrumental in the development and innovation of the Bank’s digital platform, UOB TMRW, which leverages technologies such as artificial intelligence and machine learning to drive digital acquisition and customer engagement for the Retail bank. In her new role as the Head of Group Retail, Ms Hwee will drive efforts to strengthen the Bank’s consumer banking franchise across the region through continual enhancement of UOB’s digital capabilities, expand product offerings and solutions, deepen customer engagements and relationships, and connect customers to opportunities across ASEAN. In particular, her deep expertise in technology and operations will accelerate the Bank’s efforts to embed artificial intelligence, drive digital acquisition, and uplift service level and customer engagements across the Bank’s enlarged customer base.
Lawrence Goh, Head of GTO – Mr Lawrence Goh will be appointed as the Head of GTO, from 1 September 2024, taking over the role from Ms Hwee. He started his career at a global advisory firm and held various regional leadership positions in strategy and transformation, infrastructure consulting and security. Mr Goh has more than 30 years of IT experience across both corporate and consultancy roles. As the current Chief Operating Officer for GTO and the Head of Group Infrastructure Platform Services, Mr Goh oversees the strategic direction and day-to-day operations of UOB’s infrastructure and platform services across its global network in 19 countries. Mr Goh is also responsible for the development of the Bank’s technology strategy and has been instrumental in shaping the Bank’s technological investment and transformation. Mr Goh established the Bank’s first Test Centre of Excellence in 2018 to uplift testing quality, automation, efficiency, standards and consistency across the Bank to drive customer centricity and service excellence. In his new role, he will continue to drive innovation and technology adoption and advancement, to enhance operational efficiency across the Bank and support customer engagement and experiences.
Eddie Khoo, Senior Advisor to UOB Vietnam – Mr Eddie Khoo joined UOB in 2005. He will retire from his role as Head of Group Retail, and assume the role of Senior Advisor to UOB Vietnam. Mr Khoo has been pivotal in growing UOB’s Group Retail business to the strong regional franchise the Bank has today, with a customer base of more than eight million. With an expanded network in ASEAN, the Bank grew from strength to strength, making headlines with notable partnerships offering unparalleled deals for its customers, reinforcing UOB’s leadership position in the cards space across the region, for both issuance and billings. With Citigroup’s Consumer Banking businesses fully integrated into UOB for Indonesia, Malaysia and Thailand, Vietnam is also progressing well towards its completion in 2025. Vietnam is a market with great potential and UOB Vietnam is imperative to strengthening the Bank’s regional franchise. Mr Khoo, with his wealth of experience in building and growing retail banking business, will support UOB Vietnam’s management team to chart and embed the Bank’s retail banking strategy in the country.
About UOB – UOB is a leading bank in Asia. Operating through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, UOB has a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. Today, UOB is rated among the world’s top banks: Aa1 by Moody’s Investors Service and AA- by both S&P Global Ratings and Fitch Ratings. For nearly nine decades, UOB has adopted a customer-centric approach to create long-term value by staying relevant through its enterprising spirit and doing right by its customers. UOB is focused on building the future of ASEAN – for the people and businesses within, and connecting with, ASEAN. The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to forging a sustainable future through working with its stakeholders to create positive environmental impact, fostering social inclusiveness and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
Singapore Banking Group UOB Appoints Richard Maloney as Thailand CEO Succeeding Tan Choon Hin Who is Appointed as Deputy Head of Group Governance, Risk & Compliance, Vira-Anong C Phutrakul Appointed as UOB Thailand Head of Wholesale Banking & Deputy CEO
12th June 2024 – Singapore banking group UOB has announced the appointment of Richard Maloney as Thailand CEO succeeding Tan Choon Hin who is appointed as Deputy Head of Group Governance, Risk & Compliance, and Vira-Anong C Phutrakul appointed as UOB Thailand Head of Wholesale Banking & Deputy CEO. UOB (11/6/24): “UOB Thailand announced today that Mr Richard Maloney has been appointed as its new Chief Executive Officer, effective 1 July 2024. He will succeed Mr Tan Choon Hin, who will relinquish the position after leading UOB Thailand since 2016. Mr Tan will return to Singapore and take on a new role as Deputy Head of Group Governance, Risk and Compliance. Ms Vira-Anong C Phutrakul will be appointed as Head, Wholesale Banking and Deputy CEO of UOB Thailand.” In 2024 March, UOB appointed Kelvin Ng as UOB Head of Group Global Markets succeeding Leslie Foo who is retiring (1/4/24), and Adaline Zheng appointed as CEO of UOB Hong Kong (25/3/24) succeeding Christine Ip who remains as UOB Greater China CEO and UOB Head of Group Strategic Communications & Brand in Singapore.
Wee Ee Cheong, Deputy Chairman and CEO, UOB: “UOB is committed to investing in our regional franchise for sustainable growth, especially in an important market like Thailand. As a seasoned banker, Richard is well placed to lead the next phase of growth in our Thailand franchise along with Vira-Anong, also an industry veteran. We welcome Choon Hin back to the head office, where he will drive efforts in governance, risk and compliance across the Group.”
Richard Maloney, UOB Thailand CEO – Richard Maloney is a veteran in the banking industry with 40 years of experience in Wholesale Banking, Capital Markets and Retail Banking. He has held the position of Chief Operating Officer (COO), Group Wholesale Banking, since joining UOB in 2014. Prior to UOB, Mr Maloney was Chief Operating Officer for ASEAN at a global bank. He began his career with finance roles in New York and has since worked in London, Hong Kong and Singapore. As COO for Group Wholesale Banking, Mr Maloney has been instrumental in driving business growth for the Bank through the development and execution of strategic priorities. He led a portfolio of business support functions, including infrastructure and product development projects, client services and deal implementation, anti-financial crime operations, data monetisation efforts among others. In his new role, Mr Maloney will lead efforts to deepen UOB Thailand’s digital capabilities, expand its product offerings, and connect clients to market opportunities in Thailand and across UOB Group’s regional network.
Tan Choon Hin, UOB Head of Group Governance, Risk & Compliance – Tan Choon Hin joined UOB in 2012 as Head of Group Credit (Retail). He was also Head of Group Business Banking in 2016 before assuming the position of CEO of UOB Thailand. Under his leadership, UOB grew to become the second largest foreign bank and one of the top three card issuers. Mr Tan also drove strategic priorities to facilitate foreign direct investment into Thailand and support regional clients to enter new markets. As Deputy Head of Group Governance, Risk and Compliance, Mr Tan will be responsible for enhancing the Bank’s risk management approach to strengthen governance and the risk culture across the organisation. He will have functional responsibilities over Group Risk Management, Group Compliance, Group Legal and Secretariat, and oversee various transactional credit approval groups and the management of asset recovery.
Vira-Anong C Phutrakul, UOB Thailand Head of Wholesale Banking & Deputy CEO – Vira-Anong C Phutrakul was previously the Head of Retail and Brand in UOB Thailand. She held senior leadership positions in both retail and wholesale banking businesses in Citibank Thailand before joining UOB in 2022 to drive the integration of the Citigroup consumer business into UOB Thailand.
UOB Appoints Kelvin Ng as Head of Group Global Markets Succeeding Leslie Foo Who is Retiring, Adaline Zheng Appointed as CEO of UOB Hong Kong Succeeding Christine Ip Who Remains as UOB Greater China CEO
28th March 2024 – Singapore top 3 leading local bank UOB has appointed Kelvin Ng as UOB Head of Group Global Markets succeeding Leslie Foo who is retiring (1/4/24), and Adaline Zheng appointed as CEO of UOB Hong Kong (25/3/24) succeeding Christine Ip who remains as UOB Greater China CEO and UOB Head of Group Strategic Communications & Brand in Singapore. On Kelvin Ng as UOB Head of Group Global Markets: “In recent years, the Bank has increased cross-business segment collaboration and grown its Markets capabilities and platform while increasing its market share and visibility. As the new Head of Group Global Markets, Mr Ng will be responsible for treasury solutions and financial products across multiple asset classes to help UOB’s clients meet their investment, liability and risk management needs. He will also be responsible for managing UOB’s funding and liquidity in accordance with regulatory requirements and optimise the Bank’s assets within its risk framework. Mr Ng has more than two decades of Markets experience and joined UOB in June 2019 as Group Head of Trading. Previously, he held leadership roles in the trading function at foreign banks. Since March 2022, Mr Ng has also been Deputy Head of Group Global Markets. Mr Ng holds a Bachelor of Science from the London School of Economics. In his new role, he will report to Mr Frederick Chin, Head of Group Wholesale Banking and Markets.” On Adaline Zheng as CEO of UOB Hong Kong: “As the CEO of UOB Hong Kong Branch, Ms Zheng will be responsible for overseeing UOB’s businesses and operations in Hong Kong SAR, defining its strategic directions, driving growth and development, as well as maintaining strong relationships with stakeholders such as customers and regulators. Ms Zheng has more than two decades of experience in the banking sector, starting out as a management trainee in a multinational bank in China. She worked her way up the ranks, holding various leadership roles in wholesale banking and was the General Manager of its Shanghai Branch and Deputy Head of Commercial Banking in China. She joined UOB in 2018 as Head of Wholesale Banking in UOB China and later served concurrently as its Alternate Chief Executive Officer. She is highly experienced in business management and integrated branch operations management and is well versed in product offerings across commercial banking and investment banking. Ms Zheng holds a Bachelor of International Finance from Shanghai Jiao Tong University. In her five years with UOB, Ms Zheng has successfully overseen the wholesale banking businesses under her portfolio, covering various segments such as corporate banking, commercial banking, financial institutions, structured trade and commodity finance, transaction banking, investment banking and middle offices. Ms Zheng succeeds Mrs Christine Ip, who has been CEO of UOB Hong Kong Branch since 2012. Ms Zheng will report to Mrs Ip, who remains as UOB’s CEO of Greater China, a role she has held since 2016. Mrs Ip is concurrently UOB’s Head of Group Strategic Communications and Brand in Singapore.” UOB: “Since 1965 when the Bank opened its first branch in Hong Kong, UOB has been helping corporate and institutional clients seize opportunities and develop businesses in Asia and beyond. With deep local knowledge, strong industry expertise and extensive regional networks, UOB Hong Kong Branch has supported clients’ growth across Southeast Asia and Greater China.”
Wee Ee Cheong, CEO & Deputy Chairman, UOB: “Growing our own timber and supporting our people to realise their potential is a key focus for the Bank. Kelvin and Adaline have extensive banking experiences and deep knowledge of their respective businesses, and are well placed to contribute to the Bank’s business growth in their new capacities. I also thank Leslie for his leadership and wish him all the best in his retirement.”
UOB Appoints Kelvin Ng as Head of Group Global Markets Succeeding Leslie Foo Who is Retiring, Adaline Zheng Appointed as CEO of UOB Hong Kong Succeeding Christine Ip Who Remains as UOB Greater China CEO
About UOB
UOB is a leading bank in Asia. Operating through its head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, UOB has a global network of around 500 offices in 19 countries and territories in Asia Pacific, Europe and North America. Since its incorporation in 1935, UOB has grown organically and through a series of strategic acquisitions. Today, UOB is rated among the world’s top banks: Aa1 by Moody’s Investors Service and AA- by both S&P Global Ratings and Fitch Ratings. For nearly nine decades, UOB has adopted a customer-centric approach to create long-term value by staying relevant through its enterprising spirit and doing right by its customers. UOB is focused on building the future of ASEAN – for the people and businesses within, and connecting with, ASEAN. The Bank connects businesses to opportunities in the region with its unparalleled regional footprint and leverages data and insights to innovate and create personalised banking experiences and solutions catering to each customer’s unique needs and evolving preferences. UOB is also committed to help businesses forge a sustainable future, by fostering social inclusiveness, creating positive environmental impact and pursuing economic progress. UOB believes in being a responsible financial services provider and is steadfast in its support of art, social development of children and education, doing right by its communities and stakeholders.
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